What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
- We may use the information to customize the website according to your interests.
- We may provide your information to our third party partners for marketing or promotional purposes.
- We will never sell your information.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
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We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
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Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Harrison Kim, 07/27/2020
I’ve been coming to P&A Smith for past several years after a particularly bad experience with another well known Lexus place in Cary. Everyone here is very professional with great communication. On my last visit, in addition to addressing my check engine light, I asked them to replace engine and cabin air filters. I also asked them if they can find an extra screw for my engine air filter housing since I noticed that one screw was missing last year when I replaced the engine air filter myself. My car being of Japanese origin, it’s a pain to find the right metric screw :) When I went to pick up the car, Clint reminded me that the engine air filter was reusable and was barely dirty. Not only they didn’t replace it, they put 2 new matching screws on the engine air filter housing for me. It was a great reminder of honesty and extra service that bring me back to P&A Smith whenever I need some work done to keep my elderly car driving smooth.